Please double check to make sure your shipping address is correct. Once the order has been shipped, it is not possible to change the address. We are not responsible for shipping addresses entered incorrectly at checkout.
Ordering status and tracking
Within two (2) business days of your order you will receive an email confirmation. Once the shipping label has been created you will receive an email with the tracking number for your order.
Final Sales or custom orders of STRADA easels are non refundable. All other Strada products are covered under the Strada Return Policy and are backed by a 30-day Guarantee. You may return the item(s) to us within 30 days of your purchase for an exchange or refund. Use care and follow instructions when opening and trying out the products. A 5% restocking fee may be charged if the return items are scratched or marked. If there is additional damage other than marks caused by normal and proper use, a repair fee will be added to the restocking fee.
Tripod warranties are void if the leg portions were unscrewed more than 1/2 turn.
Please note that the original and return shipping and handling charges will NOT be refunded or reimbursed.
Strada values its customers privacy. We do not sell or rent the information you provide to us online to third parties.
One year limited warranty on domestic purchases
Strada will repair or replace any defective part in a STRADA brand product (without charge for parts and labor), which may develop under normal and proper use within a period of one year from date of original purchase, once delivered (shipping prepaid to Strada Designs) together with proof of date and place of purchase. The exclusive remedy under any and all warrants and guarantees expressed or implied is limited to repair and/or replacement as provided herein and Strada shall not be liable for damages from loss or misuse, consequential or incidental damage or damaged works. The plexiglass palettes may experience warping over time or under extreme temperature changes. This is not uncommon and the palette can easily be bent back. The palette can be bent without breaking. This palette warping is normal and is not covered under STRADA product warranties. Tripod warranties are void if the leg portions are unscrewed more than 1/2 turn.
Unfortunately, due to the burden of the high cost of shipping, we are unable to extend the limited warranty to international purchases unless the buyer accepts payment of all shipping costs.
Products from third party manufacturers (i.e. Manfrotto, Kelty, OBO) are backed by their respective product warranties. The STRADA 1-year limited warranty does not apply to any non-STRADA branded products, even if packaged or sold with STRADA products. Manufacturers, or suppliers, other than STRADA, may provide their own warranties to you – please contact them for further information.