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    Frequently Asked Questions

     

    Shipping/Returns

     We ship all orders out within two business days of receiving the order.  If you have a rush order, contact us at support@stradaeasel.zendesk.com

    We ship worldwide.  Depending on your location, we ship UPS, Fedex Ground, USPS or DHL.  Unfortunately, international shipping costs can be quite high.  Additionally, many countries have an additional customs charge that must be paid before the package can be delivered.  In some places, this charge is as high as 35% of the total cost of goods.  Please research the import charges for your country so there isn't an unexpected cost when the package is delivered. 

    You can get an idea of standard shipping costs by placing the items in your shopping cart, scrolling to the bottom of the page, and entering your postal code in the Estimated Shipping Calculator.  This allows you to see potential shipping costs before you decide to buy. 

    The international shipping charges on our site do not include any customs charges or import duties.  

    If for any reason you are not completely satisfied with your purchase, you return your item(s) within 30 days of purchase. Sale items are final sale.

    If you need to modify your order, please contact us within an hour of placing it. We'll do our best to help with your order, but if it has been shipped out already, it can not be modified.

    Product Information

    The Strada Easel is manufactured and assembled in the USA.

    The Strada Easel is a simpler, stronger, thinner portable box easel with a patented self-locking component. It is is the only pochade on the market that can nest two side trays inside the box. The Strada Easel offers significant improvements on the more conventional wood box easels on the market today. Made from high quality aluminum and with fewer than half the parts of other easels and pochades, there is less to break down and wear out.  It uses only one adjustable hand screw, two position control hinges to hold the box open at any angle up to 180 degrees, and a durable tripod attachment. These features reduce weight and setup time. Furthermore, there are no parts that protrude from the sides, top or bottom surfaces making it easier to slip in and out of a backpack or carrying case. 

    Yes. The bottom of the easel is perfectly flat so the artist will be able to sit and paint from the Strada Easel on any flat surface.   

    In case of glare from the sun on the palette and canvas holder, the Strada Easel can be easily adjusted by moving the lid back and forth (just like you would a laptop...without having to unscrew any hinges or bolts).   

    Many professional artists keep the paper towel roll under an arm. However, if you prefer you can hook a bungee cord on either side of the palette or on the legs of the tripod to serve as your paper towel holder.   

    The Strada Easel can be carried, along with other supplies, in a backpack or rolling carry bag.   

    Strada believes that ‘the lighter the pack, the better’. Some easels and boxes on the market today include room for materials and supplies.  This makes the easel/box a much heavier and bulkier product. Strada recommends using the pockets in your backpack or a light weight brush holder, paint holder and wet panel holder instead of adding extra weight and size to the box.     

    Yes! The Strada Easel is designed so the paint can be left inside the box and kept moist for several days. Heat speeds up an oil paint’s dry time so keeping the paint box cool will allow it to stay wet longer. It can go in the refrigerator if you want to preserve paint longer. Do NOT use clove oil on or around the easel as it will damage the finish.     

    Yes. We recommend using any sturdy tripod with a ball head attachment and quick release plate. The Strada Easel has a ¼” thread that accepts most tripods on the market today.   

    Yes.  Periodically, we send out discount/coupon codes for free shipping to newsletter subscribers around certain holidays.  This is the best place to find up-to-date codes.  We CANNOT honor codes found on third-party sites or codes that have passed their expiration date.

    Orders

    Only one credit card is allowed at purchase. The best way to use multiple Visa gift cards is to purchase one or more Strada gift cards. Then you can use the Strada gift card to complete your purchase

    Unfortunately our system is not set up to accept Paypal at this time.